Brittney Mickaliger

• Design, plan, and deliver engaging 15-45 minute presentations about the night sky to audiences of up to 140 people, tailored to the general public.
• Adapt presentations to focus on current seasonal constellations, asterisms, and deep space objects.
• Develop new scripts and assets to feature in new and exciting segments during shows and demos.
• Operate the star projector and DigitalSky full-dome projector to run live shows and planetarium films.
• Run educational crafts and demos in the lobby, including answering astronomy-related questions from visitors.

Admissions Keyholder, September 2023 - Present

• Supervise and manage admissions associates in ticket purchases, responding to email, phone, and in-person inquiries, and other daily operations.
• Organize break and planetarium show schedules so that all positions are covered throughout the day.
• Provide customers with explanations of different ticket tiers and pricing, and give advice on which destinations might be of interest in order to ensure customer satisfaction during their visit.
• Count cash registers before and after every shift, identifying and correcting any mistakes in the drawers.
• Make change daily to guarantee that drawers are balanced and well-prepared for the upcoming shift.
• Maintain a neat, clean, and welcoming environment in the lobby, front desk, and theater.

• Process cash, credit, and check transactions with customers.
• Calculate change and percentage discounts quickly.
• Help customers locate appropriate items and provide guidance for individual projects.
• Lead free art classes and craft demos for guests of all ages every week.
• Organize, unload, and maintain stock on the shelves to ensure a safe, clean, and neat environment.
• Familiarity with scanning and logging product data in order to maintain accurate inventory.
• Host and promote monthly employee-only craft nights to boost team morale.
• Recipient of the Always Creating Excellence (ACE) award for October 2022 and August 2023.

Part-Time Custom Framer, July 2023 - Present

• Communicate with custom framing clients to design projects ranging from family photos, artwork, and sentimental objects.
• Explain construction methods to customers during the design process to ensure finished projects are safely assembled, displayed, and made to last.
• Take quick and accurate measurements while ordering frames, as well as when cutting mats and glass.
• Safely store delicate artwork, including pieces made of fragile material and/or pieces that are decades to centuries old, prioritizing the preservation of clients' work.
• Carry out assembly and production of custom frames, shadowboxes, and canvases according to design specifications agreed upon with the client.

• Hosted tabling events on campus to spread awareness about the pantry and promote ongoing special events and programs.
• Established three additional food pantry satellite locations between Main Campus and the Southampton Campus.
• Collaborated with several on-campus clubs, organizations, and departments to host new pantry programs, events, and food drives, including brand new initiatives such as the student cook-off and group volunteer sessions.
• Led new program to stock the food pantry with fresh food from on-campus dining halls, culminating in over 1,300 items donated over the course of the school year.
• Supervised volunteer cohorts of 25-30 students, including training orientations for proper pantry procedures, creating new volunteer schedules for each semester, organizing volunteer coverage during breaks in classes, and interviewing upcoming interns.
• Utilized graphic design programs for social media and flyers.
• Gathered survey data to improve guest experience at point of service.
• Nominated for the Stony Brook University Career Center's 2023 Undergraduate Student of the Year Award.
• Received the 2023 Golden Can Award for my integral contributions to the daily operations and overall expansion of the food pantry during the 2022-2023 academic year.

• Assisted lab instructor in leading students through weekly lab experiments, comprising of setup, goals, calculations, and error propagation.
• Hosted weekly office hours to guide students through homework problems, lab reports, programming in Google Sheets and LaTeX, and other questions.
• Geared lessons and explanations for students new to physics, such as non-physics majors and first-year students.

• Greeted clients at the door and guided them through the request and ordering process.
• Coordinated with other volunteers in fulfilling client meal requests.
• Led newer volunteers through the pantry's proper standards and procedures.
• Received and logged food and monetary donations.
• Organized and maintained stock on the shelves, ensuring cleanliness and food safety.
• Data entry in Google Sheets and Google Forms.
• Received the President's Volunteer Service Bronze Award for completing over 100 hours of community service from January to August 2022.

• Planned and organized meals for families based on their size and needs.
• Coordinated with and led other volunteers in assembling meals for families.
• Trained new members in proper procedures and techniques.
• Facilitated communication between clients and administration.
• Organized and maintained the stock on the shelves.